Handle Trade - Privacy Policy

The Company is committed to protecting your privacy. This Privacy Notice explains our data processing practices and your options regarding the ways in which your personal data is used.  If you have any requests concerning your personal information or any queries with regard to our processing please contact us by clicking here.

Information collected

The Company collects information submitted to us such as your name, gender, mailing address, email address, telephone number together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

We will make all reasonable efforts to safeguard the security of your information but please be aware that we cannot guarantee the security or transmission of data over the internet.  If your information changes or you wish to contact us with any other inquiry, please email us by clicking here.

Use of your information and your preferences

We will use your information to provide and personalize our service.  We will also use your contact details to communicate with you.  We may use your information to send you offers and news about the Company’s and its products and services or those of other carefully selected companies which we think may be of interest to you.  We may contact you by post, email, telephone or fax for these purposes.

We like to hear your views to help us improve our service.  From time to time, we may contact you by post, email, telephone or fax to ask your opinions.  Again, if you do not want to be contacted for this purpose, please inform us via our contact page click here.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information

We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf both in the UK and abroad.  We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Notice.  If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

 

Cookies

“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser.  You can find out more about the way cookies work on http://www.cookiecentral.com.  We use cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.  In addition, any visitor who has clicked on a handletrade.co.uk advertisement on another site that links to handletrade.co.uk will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.

Most browsers allow you to turn of the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the Company’s online services you can use.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description CART The association with your shopping cart. CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly. COMPARE The items that you have in the Compare Products list. CURRENCY Your preferred currency CUSTOMER An encrypted version of your customer id with the store. CUSTOMER_AUTH An indicator if you are currently logged into the store. CUSTOMER_INFO An encrypted version of the customer group you belong to. CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not. FRONTEND You sesssion ID on the server. GUEST-VIEW Allows guests to edit their orders. LAST_CATEGORY The last category you visited. LAST_PRODUCT The most recent product you have viewed. NEWMESSAGE Indicates whether a new message has been received. NO_CACHE Indicates whether it is allowed to use cache. PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site. POLL The ID of any polls you have recently voted in. POLLN Information on what polls you have voted on. RECENTLYCOMPARED The items that you have recently compared. STF Information on products you have emailed to friends. STORE The store view or language you have selected. USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies. VIEWED_PRODUCT_IDS The products that you have recently viewed. WISHLIST An encrypted list of products added to your Wishlist. WISHLIST_CNT The number of items in your Wishlist.